Key Responsibilities
• To ensure generation of tower level EE & EN revenue
• To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
• To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
• To ensure positive customer satisfaction and develop recent initiatives/ frameworks to improve the same
• To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
Skill Requirements
null
Other Requirements
null
📌 Sr Tower Lead (Support & Operations) (Chennai)
🏢 HCL Technologies
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.