Customer Success Trainer

Experience: Not Available to 25 years

Location: North Ryde, NSW, AU

Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, cashflow analysis, financial analysis, Casino operational procedures, formal training programs, presentation skills, organizational skills, oral communication skills, written communication skills, training documentation, collaborative skills, technical skills, interpersonal skills, application training, technical training, Salesforce

Company Summary
Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited’s ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB).

About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play .

Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business
Good Citizen

Travel Expectations




Up to 25%

Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

What You'll Do
Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
Develop structured training courses and supporting documentation (when required)
Develop and maintain customer relationships




Update call tickets with necessary information in line with our service levels and advance when appropriate to our Senior Technicians and or Management
Provide input into the development of new products (when required)
Assist with Operational Acceptance Testing (OAT) on recent and existing products
Work with sales on new bids and tenders
Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
Manage Client calls utilising our Call Management System (Salesforce)
Participate in and support the overall CXS strategy

What We're Looking For
Epic customer service skills
A love for helping people and an appetite to learn
Formal training qualifications i.e. (Cert IV – Desirable)
Advanced knowledge of Microsoft Word, Excel, and Power point
Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis
Extensive experience in the technology sector is desirable
Knowledge of Casino and/or club operational procedures would be an advantage
Considerable hands-on experience in the delivery of formal training programs.
Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
Demonstrated ability to work collaboratively and across all areas of the organization
Instructional proficiency coupled with and mixture of strong technical and interpersonal client facing skills
Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
Ability to travel to customer sites to deliver training

📌 Customer Success Trainer (Mumbai)
🏢 Aristocrat
📍 Mumbai