Track Manager - SAP BASIS

Experience: 2 to Not Available years

Location: Bangalore, India

Skills: SAP, SAP S/4HANA Cloud, SAP HANA Enterprise Cloud, Cloud Application Services, ECS, German, English, Engagement Management, Delivery Management, Account Management

Job Summary
This is your prospect to become part of an amazing international team, lead by a coleadership team, in a fast-growing organization which provides you a lot of room for personal development. ECS is a truly global organization, the CDM teams are working in a hybrid remote/onsite environment so that you find the setup that fits your needs. You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

Key Responsibilities:
Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:
Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders




Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
Account Management: Commercial account management and increase of customer satisfaction
Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes.

Skill Requirements
Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.)
Excellent presentation and communication skills in German and English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers
Pro-active, problem solving, "can-do" attitude and “customer first” mindset.
Strong engagement management, relationship building and de-escalation skills
Valuable understanding of SAP's cloud business, especially private cloud offerings
Accustomed to work in international environments
2+ years of experience in a customer-facing role in the cloud or IT consulting business

Other Requirements
mandatory requirements: Candidate must have ECS experience along with exposure to SAP private cloud offerings (RISE with SAP, S/4HANA Cloud Private Edition, HEC, CAS)

📌 Track Manager SAP BASIS (Bengaluru)
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