Account Executive

Experience: 5 to 7 years

Location: Bangalore, India

Skills: B2B sales, contact center solutions, CCaaS, UCaaS, CX platforms, cloud-based SaaS offerings, consultative selling, value-based selling, negotiation, objection handling, closing capabilities, communication skills, presentation skills, collaboration skills, pipeline management, forecasting accuracy

About Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What You’ll Do
Own and manage the full sales cycle, including prospecting, discovery, product demonstrations, negotiation, and deal closure
Drive net-recent customer acquisition and expansion within assigned mid-market accounts
Build and maintain strong relationships with customers throughout all phases of the sales cycle
Consistently meet or exceed assigned revenue and booking targets
Develop and manage a high-quality, high-velocity sales pipeline
Engage CX, contact center, IT,



and business stakeholders in consultative, value-based discussions
Position Genesys Cloud as a scalable, quick-to-value CCaaS platform that supports business transformation
Collaborate closely with Sales Engineering, Marketing, and Partner teams to progress and close opportunities
Maintain accurate opportunity, pipeline, and forecast data within CRM systems

You’ll bring
5 to 7 years of B2B sales experience, with at least 3 years in a field sales role
Experience selling contact center solutions, CCaaS, UCaaS, CX platforms, or cloud-based SaaS offerings
Proven success in quota-carrying mid-market sales roles
Strong understanding of contact center operations, workflows, and key performance metrics
Ability to manage multiple opportunities across short to mid-length sales cycles
Demonstrated track record of closing net-new business

Preferred Qualifications
Experience selling cloud-native SaaS solutions
Exposure to partner-led or channel-assisted sales motions
Familiarity with RFP processes, pricing discussions, and commercial contracting

Key Skills
Consultative and value-based selling approach
Strong negotiation, objection handling, and closing capabilities
Excellent communication and presentation skills




High level of ownership with a results-driven execution mindset
Strong collaboration skills and ability to work effectively with cross-functional teams
Disciplined pipeline management and forecasting accuracy

If a Genesys employee referred you, please use the link they sent you to apply.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

📌 Account Executive (Bengaluru)
🏢 Genesys
📍 Bengaluru