Senior Analyst English, Arabic, Microsoft Windows (Chennai)

Senior Analyst English, Arabic, Microsoft Windows (Chennai)

05 Aug
|
HCL Technologies
|
Chennai

05 Aug

HCL Technologies

Chennai

Senior Analyst - English, Arabic, Microsoft Windows

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: ServiceNow, ITIL

Job Summary
Provides first-line (L1) technical support, resolving hardware, software, and network issues for global users via phone, email, or chat.

Key Responsibilities
Key responsibilities include managing tickets in tools like ServiceNow, ensuring high CSAT, adhering to SLA, and utilizing troubleshooting skills for Windows/mobile devices.

Skill Requirements
Service Desk (English)

Other Requirements
ITIL process

📌 Senior Analyst English, Arabic, Microsoft Windows (Chennai)
🏢 HCL Technologies
📍 Chennai

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