Support Lead

Experience: 3 to Not Available years

Location: Bangalore, India

Skills: Project Coordination, Product Operations, Platform Operations, Execution Quality, Box, SharePoint, Confluence

Job Summary
The Platform Operations Specialist is responsible for the administrative infrastructure and communication workflows that keep the Ethos Design System (EDS) organization running smoothly. Working within a 40+ person cross-functional organization, this role ensures our operational foundation, from distribution lists to weekly reporting, is consistent, accurate, and scalable. This is a high-execution role focused on removing administrative friction and increasing team visibility. You will support the Director of Product Management by ensuring team members are onboarded correctly, communication cadences are met, and team documentation remains organized across the platform.

Key Responsibilities
Core Responsibilities
1. Team Operations and Access Management
Onboarding and Off-boarding: Own the end-to-end operational process for new team members and contractors to ensure they are integrated into the organization with minimal disruption.
Distribution List Governance: Create and maintain team distribution lists and role-based access groups to ensure accurate communication flow across global time zones.
Infrastructure Documentation: Establish naming conventions and documentation for team lists and internal directories to ensure they remain a single source of truth.
2. Communications and Reporting Cadence
Weekly Highlights and Lowlights: Lead the gathering and synthesis of weekly "Highlights and Lowlights" from across the cross-functional tracks to ensure reports are transparent and ready for leadership review.
EDS Newsletter: Own the production of consistent communications, including newsletters and "what's new" summaries for our internal customers.
Stakeholder Announcements:



Coordinate release notes and stakeholder announcements to ensure the broader organization is aligned on platform updates.
Brand Alignment: Maintain reusable communication templates to ensure all messaging aligns with GEHC brand and tone standards.
3. Content Operations and MOR Preparation
Monthly Operating Review (MOR) Support: Pull together content, performance metrics, and slides for the Monthly Operating Review process.
Content Organization: Act as the "librarian" for project assets and documentation across tools like Box, SharePoint, and Confluence.
Template Creation: Improve team efficiency through repeatable templates and documentation, such as onboarding guides and "how-to" pages.
4. Cross-Functional Support (UX and Engineering)
Compliance Repository: Maintain an organized archive of accessibility audits, security certifications, and quality documentation required for clinical product releases.
Hardware and Procurement Coordination: Utilize internal tools to coordinate equipment orders to ensure the team has the necessary physical infrastructure.
Lifecycle Tracking: Monitor contractor contract cycles and renewal timelines to prevent disruptions in team capacity or system access.
Engagement Logistics: Manage the logistics and content distribution for internal onboarding guides and training.
5. Operational Enablement
Schedule Coordination: Manage and coordinate schedules for key stakeholder meetings and program-wide syncs.
Process Improvement: Partner with leadership to identify administrative pain points and implement operational fixes.
General Administration: Provide support for tool administration and intake forms where needed to keep the platform team efficient.
Skill Requirements
Experience: 3+ years in a Project Coordination, Product Operations, or Platform Operations role.
Communication Skills: Exceptional ability to gather inputs from Design, Product, and Engineering partners and turn them into clear, executive-ready messaging.
Execution Quality: Highly detail-oriented with a focus on consistency and high-quality administrative delivery.
Other Requirements: null

📌 Support Lead (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru