Senior Administrator - English, Arabic, Microsoft Windows

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: Windows Operating System Administration, Diagnostic Tools, Remote Support Tools, Incident Management, Root Cause Analysis, Ticketing Systems, Technical Documentation, Knowledge Bases, Customer Service Principles, Microsoft Certified: Windows Client, ITIL Foundation Certification

Job Summary
Ability to think and act both strategically and tactically with patience, tolerance, resilience (lots of it!).
Flexibility regarding work hours with an above average performance record with regard to attendance, punctuality and working over time.

Key Responsibilities
1. Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure explicit communication.
2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
4.



Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization’s security posture.
6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Skill Requirements
1. Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
2. In-Depth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
5. Advanced Proficiency In Customer Service Principles And Techniques For IT Support.

Other Requirements
1. Microsoft Certified: Windows Client (optional but valuable)
2. ITIL Foundation Certification (optional but valuable)

📌 Senior Administrator English, Arabic, Microsoft Windows (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru