SME - Fortinet, Perimeter Security Ops

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: Fortinet, FortiManager, FortiAnalyzer, FortiGate, IPSec VPN, SSL VPN, NAT policies, BGP, OSPF, Incident Management, Service Level Agreements, Root Cause Analysis, Trend Analysis, Fortinet Certified Network Security Administrator

Job Summary
We are looking for a skilled Network Security Engineer with hands-on experience in Fortinet solutions including FortiManager and FortiAnalyzer. The candidate will be responsible for managing, configuring, monitoring, and troubleshooting Fortinet security infrastructure across enterprise environments.

Job Responsibilities
• Configure, deploy, and maintain FortiGate firewalls
• Manage centralized firewall administration using FortiManager
• Monitor logs, analytics, and security events using FortiAnalyzer
• Configure and troubleshoot: IPSec VPN
• SSL VPN
• NAT policies
• Security policies
• Routing protocols (BGP, OSPF)
• Perform firmware upgrades, backups, and patch management
• Analyze security incidents and firewall logs
• Implement web filtering, application control, IPS, and antivirus policies
• Manage HA (High Availability) firewall setups
• Create reports and dashboards using FortiAnalyzer.

Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This position is vital for maintaining high customer satisfaction levels and involves proactive engagement with stakeholders to address operational challenges effectively.





Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Fortinet Solutions, Adhering To Agreed SLAs While Maintaining High Standards Of Service Delivery.
2. Mentor Team Members And Administrators By Sharing Expertise In Perimeter Security Operations, Preparing Standard Operating Procedures (SOPs), And Maintaining Comprehensive Documentation To Enhance Team Performance.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning To Optimize Resource Allocation And Operational Efficiency.
4. Actively Engage In Customer Meetings To Gather Feedback And Understand Issues Faced, Ensuring That Positive Customer Satisfaction Is Achieved Through Effective Communication And Problem Resolution.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, And Prepare Reports To Present Key Findings To Stakeholders, Facilitating Informed Decision-Making And Performance Improvement.

Skill Requirements
• In-Depth Knowledge And Experience With Fortinet Products And Perimeter Security Operations.
• Solid Analytical And Problem-Solving Skills To Address Complex Operational Challenges.
• Excellent Communication And Presentation Skills To Engage Effectively With Stakeholders.
• Solid Understanding Of Incident Management Processes And Service Level Agreements.

Other Requirements
• Willing to work in 24/7 mode and location is client office
• Relevant Certifications In Fortinet Technologies (E.G., Fortinet Certified Network Security Administrator FCNSA) Are Optional But Valuable For This Role

📌 SME Fortinet, Perimeter Security Ops (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru