Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
Key Responsibilities
• To troubleshoot and resolve critical and complex tickets.
• To create the root cause analysis for critical issues/faults (hands on working).
• To implement any necessary preventive measures to reduce future defects.
• To provide technical assistance to the team members in resolving customer issues.
• To execute continuous improvement activities and to improve the team’s performance.
Skill Requirements
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Other Requirements
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📌 Support Lead (Chennai)
🏢 HCL Technologies
📍 Chennai
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