Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
• To troubleshoot and resolve tickets raised by the clients.
• To undertake training programs for current joinees.
• To perform knowledge transition during project enhancements.
• To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
• To update self on latest technologies and related areas.
📌 Senior Support Engineer (Delhi)
🏢 HCL Technologies
📍 Delhi
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