Senior Technical Lead

Experience: 3 to 5 years

Location: Bangalore, India

Skills: Salesforce Financial Services Cloud (FSC), Agentforce for Financial Services, Apex, Lightning Web Components (LWC), SOQL, Salesforce configuration, Flows, Process Builder, Validation rules, CI/CD, version control, MuleSoft, DevOps tools, Salesforce Certified FSC Consultant, Salesforce Certified Administrator

Job Summary
We are looking for a highly experienced Senior Salesforce Engineer with strong expertise in Salesforce Financial Services Cloud (FSC) to design and deliver scalable CRM solutions for the Insurance and Financial Services domain. The ideal candidate will bring deep domain knowledge, hands-on development expertise, and strong experience in Agentforce for Financial Services to enhance agent productivity and customer journeys.

Key Responsibilities
Experience
7+ years of experience in Salesforce development and implementation
Minimum 3–5 years of experience in Financial Services Cloud (FSC)

Key Responsibilities
1. Solution Design & Development
Design and implement scalable Salesforce solutions aligned to business requirements
Develop and customize applications using:
• Apex
• Lightning Web Components (LWC)
• Salesforce configuration & declarative tools
Ensure high performance, maintainability, and scalability of solutions

2. FSC & Agentforce Implementation
Implement and configure Salesforce Financial Services Cloud (FSC) features
Enhance Agentforce capabilities for Financial Services, focusing on:
• Agent productivity
• Customer relationship management
• Sales and service workflows
Design solutions supporting:
• Client onboarding
• Policy servicing
• Financial advisory journeys

3. Integration & Architecture
Design and implement integrations with external systems (via REST/SOAP APIs,



middleware like MuleSoft)
Work on multi-system ecosystems (CRM, backend systems, third-party platforms)
Ensure data consistency, security, and performance across integrations

4. Business & Stakeholder Collaboration
Work closely with:
• Business stakeholders
• Product owners
• Architects
Translate functional requirements into technical solutions
Provide technical guidance in FSC and Agentforce implementations

5. Quality & Delivery
Participate in Agile/Scrum delivery model
Ensure adherence to coding standards, best practices, and CI/CD pipelines
Troubleshoot production issues and provide performance optimizations
Skill Requirements
Required Skills (Mandatory)
Robust hands-on expertise in:
• Salesforce Financial Services Cloud (FSC)
• Agentforce for Financial Services
Development skills:
• Apex, Lightning Web Components (LWC), SOQL
Strong understanding of:
• Salesforce data model and security model
• Integration patterns (REST, SOAP, Events, CDC)
Experience in:
• Salesforce configuration (Flows, Process Builder, Validation rules)
• CI/CD and version control

Certifications (Mandatory)
• Salesforce Certified FSC Consultant
• Salesforce Certified Administrator

Preferred Skills (Good to Have)
Experience with:
• MuleSoft or other integration platforms
• DevOps tools and CI/CD pipelines
Domain knowledge in:
• Insurance
• Banking / Wealth Management
Exposure to:
• Data modeling and customer 360 implementations

Qualifications
Bachelor’s degree in Computer Science / IT / Engineering or equivalent

Key Competencies
Strong analytical and problem-solving skills
Excellent stakeholder communication
Ability to work independently and lead modules
Strong domain orientation towards financial services

Other Requirements
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