Senior Support Lead

Experience: 7 to 9 years

Location: Noida, India

Skills: EPM Hyperion, ARCS, FCCS, Essbase, Hyperion Financial Reporting, Hyperion Interactive Reporting, Web Analyze, analytical skills, problem-solving skills, teamwork, self-starter

Job Summary
7-9 years of experience in EPM Hyperion, ARCS/FCCS (On Premise) Should have technical background with hands-on experience in Essbase/ Planning Should be able to do Hyperion and Financial Reporting, Hyperion Interactive Reporting, Web Analyze Implementing production break-fixes Issue analysis/triaging Minor Enhancements Job monitoring, documentation Willing to work in afternoon shifts IST and going beyond, weekend on call/night support, etc. based on the criticality and business urgency.



Ability to work in a fast-paced workplace against tight deadlines Strong analytical and problem-solving skills Good communication skills and ability to work effectively in a team environment Self-starter that will take ownership of assignments and drive to completion with minimal supervision Good oral and written communication skills along with excellent interpersonal skills Interest in new technologies and willingness to learn and work in support project

Key Responsibilities
1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Skill Requirements
null
Other Requirements
null

📌 Senior Support Lead (Noida)
🏢 HCL Technologies
📍 Noida