Track Manager - SailPoint IdentityNow, Java, SailPoint FAM

Experience: Not Available to Not Available years

Location: Noida, India

Skills: SailPoint IdentityNow, Java, IDaaS, Operational Analytics, Incident Management, SLA-driven Support, Identity Lifecycle Workflows, Access Certifications, Policy Enforcement, SailPoint Certified Implementation Engineer, Java SE Programmer certification

Job Summary
This role is accountable for leading the operations and support of complex enterprise identity and access management environments, driving continuous improvement initiatives, and ensuring the delivery of reliable and secure IDaaS solutions. The individual orchestrates SailPoint IdentityNow and FAM operations, leverages Java for custom integrations, and empowers teams to meet and exceed client SLAs through strategic problem-solving and process innovation.

Key Responsibilities
1. Lead and optimize SailPoint IdentityNow and FAM operations by applying expert-level knowledge of IDaaS implementation to ensure high system availability, performance, and compliance with client SLAs.
2. Drive the adoption of automation and advanced scripting using Java within SailPoint platforms to enhance incident resolution, provisioning, and access reviews.
3. Oversee and improve identity governance processes by configuring and maintaining connectors, policies, and workflows in SailPoint IdentityNow and FAM environments.
4.



Serve as the primary escalation point for complex technical issues, conducting root cause analysis and implementing preventive measures leveraging SailPoint and Java expertise.
5. Mentor and guide support teams, providing expert insights on SailPoint best practices, troubleshooting complex operational challenges, and fostering continuous skill development.
6. Collaborate with internal stakeholders to translate evolving client requirements into operational enhancements using SailPoint capabilities.
7. Champion process innovation and continuous improvement initiatives across identity management operations, ensuring alignment with organizational objectives and industry standards.

Skill Requirements
1. Excellent Ability To Develop, Troubleshoot, And Optimize JavaBased Customizations And Integrations Within Sailpoint Solutions.
2. Advanced Expertise In Configuring Identity Lifecycle Workflows, Access Certifications, And Policy Enforcement In Sailpoint Environments.
3. Robust Skills In Operational Analytics, Incident Management, And SlaDriven Support For Complex Identity Management Systems.
4. Excellent Mentoring And Leadership Abilities To Empower Technical Teams And Drive Operational Excellence.

Other Requirements
1. SailPoint IdentityNow Certified Implementation Engineer (optional but highly valuable)
2. Java SE Programmer certification (optional but valuable

📌 Track Manager SailPoint IdentityNow, Java, SailPoint FAM (Noida)
🏢 HCL Technologies
📍 Noida