Sr Technical Lead (Support & Operations)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Linux, Windows, middleware technologies, WebLogic, JBoss, Apache Tomcat, IBM MQ, ESB, Shell, PowerShell, Azure, networking, load balancing, F5, SSL/TLS, security protocols, Prometheus, Grafana, ELK Stack, ServiceNow, SQL

Job Summary
To ensure on-time resolution of escalations/complex incidents, provide technical guidance to the team and ensure positive customer satisfaction.

Key Responsibilities
• L3 level Application Support and management on Linux and Windows platform.
• Sound knowledge on troubleshooting part. Troubleshoot complex middleware issues, perform root cause analysis, and implement long-term solutions.
• Maintain documentation, standards, and best practices for middleware operations.
• Deployment of web applications through CI/CD tool Jenkins, Oracle Web Logic and ESB tool.
• Certificates update on JBOSS and Apache TOMCAT based application.
• Application monitoring through Prometheus, Grafana, Elastic Search tools.
• SQL query execution and troubleshooting
• Working experience in job scheduling tool - Dollar Universe ($U)
• Valuable with Incident handling and management.
• Team player
• Proactive and willing to learn itself.
• Good to have Financial and banking related application experience.
• Provide on-call support for production environments as needed.
• Experience with client interaction and working in different time zones.

Required Skills
• Expertise in middleware technologies such as WebLogic, JBoss, Apache tomcat, IBM MQ, ESB
• Basic knowledge of scripting and automation skills (e.g., Shell, PowerShell).
• Experience with cloud platforms (Azure).
• Good understanding of networking, load balancing (F5), SSL/TLS, and security protocols.
• Knowledge of monitoring tools like Prometheus, Grafana, ELK Stack.
• Good communication, documentation and leading skills.
• Excellent problem-solving and communication skills.
• Any ticketing tool like ServiceNow.

Key Responsibilities
1.



To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (e.g. Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.

Key Responsibilities
• L3 level Application Support and management on Linux and Windows platform.
• Sound knowledge on troubleshooting part. Troubleshoot complex middleware issues, perform root cause analysis, and implement long-term solutions.
• Maintain documentation, standards, and best practices for middleware operations.
• Deployment of web applications through CI/CD tool Jenkins, Oracle Web Logic and ESB tool.
• Certificates update on JBOSS and Apache TOMCAT based application.
• Application monitoring through Prometheus, Grafana, Elastic Search tools.
• SQL query execution and troubleshooting
• Working experience in job scheduling tool - Dollar Universe ($U)
• Good with Incident handling and management.
• Team player
• Proactive and willing to learn itself.
• Good to have Financial and banking related application experience.
• Provide on-call support for production environments as needed.
• Experience with client interaction and working in different time zones.

Required Skills




• Expertise in middleware technologies such as WebLogic, JBoss, Apache tomcat, IBM MQ, ESB
• Basic knowledge of scripting and automation skills (e.g., Shell, PowerShell).
• Experience with cloud platforms (Azure).
• Good understanding of networking, load balancing (F5), SSL/TLS, and security protocols.
• Knowledge of monitoring tools like Prometheus, Grafana, ELK Stack.
• Good communication, documentation and leading skills.
• Excellent problem-solving and communication skills.
• Any ticketing tool like ServiceNow.

Other Requirements
• L3 level Application Support and management on Linux and Windows platform.
• Sound knowledge on troubleshooting part. Troubleshoot complex middleware issues, perform root cause analysis, and implement long-term solutions.
• Maintain documentation, standards, and best practices for middleware operations.
• Deployment of web applications through CI/CD tool Jenkins, Oracle Web Logic and ESB tool.
• Certificates update on JBOSS and Apache TOMCAT based application.
• Application monitoring through Prometheus, Grafana, Elastic Search tools.
• SQL query execution and troubleshooting
• Working experience in job scheduling tool - Dollar Universe ($U)
• Good with Incident handling and management.
• Team player
• Proactive and willing to learn itself.
• Good to have Financial and banking related application experience.
• Provide on-call support for production environments as needed.
• Experience with client interaction and working in different time zones.

Required Skills
• Expertise in middleware technologies such as WebLogic, JBoss, Apache tomcat, IBM MQ, ESB
• Basic knowledge of scripting and automation skills (e.g., Shell, PowerShell).
• Experience with cloud platforms (Azure).
• Good understanding of networking, load balancing (F5), SSL/TLS, and security protocols.
• Knowledge of monitoring tools like Prometheus, Grafana, ELK Stack.
• Good communication, documentation and leading skills.
• Excellent problem-solving and communication skills.
• Any ticketing tool like ServiceNow.

📌 Sr Technical Lead (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida