Administrator - Citrix Server

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: Citrix Server, TCP/IP, HTTP, SSL, NAT, DHCP, DNS, Networking, Routing, Switching, Web App Firewalls, Load balancing, VPN, Authentication Protocols, LDAP, Kerberos, Radius, SAML, Linux, Shell, boot process, IPtables, cron, udev, filesystem, Debugging tools, Netmon, TCPDump, Wireshark, Fiddler, Windows Server Administration, Active Directory, Exchange, Sharepoint, Citrix Certified Associate Virtualization (Cca-V)

Job Summary
Netscaler
Strong logical/critical thinking and problem resolution skills.
Proven ability to work on multiple complex issues and prioritize work according to business processes.
Strong communication and ability to handle high profile customers with critical issues.
Willingness and ability to obtain advanced Citrix Certification within 1 year of service.
Solid understanding of common Protocols (such as TCP/IP, HTTP, SSL, NAT, DHCP, DNS, etc.)
Working knowledge of Networking (Routing, Switching, Web App Firewalls, Load balancing, VPN, etc.)
Working knowledge of Authentication Protocols (LDAP, Kerberos, Radius, SAML, etc)
Good understanding of Linux operating system (Shell, boot process, IPtables, cron, udev, filesystem, etc.)
Familiarity with Debugging tools such as Netmon, TCPDump, Wireshark, Fiddler, etc.
Familiarity with Windows Server Administration (Active Directory, Exchange,



Sharepoint, etc) is a plus. Indepth Knowledge of OSI layer.

Key Responsibilities
Citrix Engineer to support chats/calls/troubleshoot customer cases
1. Provide Technical Support For Citrix Server Issues By Resolving Tickets Independently And Adhering To Agreed Slas For Ticket Volume And Resolution Time.
2. Conduct Root Cause Analysis For Escalated On-Call Support Incidents, Implementing Effective Solutions To Prevent Recurrence And Improve System Reliability.
3. Contribute To Knowledge Management By Updating And Maintaining Knowledge Base Articles, Ensuring That Documentation Is Accurate And Accessible For Team Members.
4. Train And Coach New Analysts On Citrix Server Operations And Best Practices, Fostering A Culture Of Continuous Learning And Improvement.
5. Ensure High Customer Satisfaction Through Effective First Call Resolution Strategies And Minimizing The Number Of Rejected Resolutions And Reopened Cases.

Skill Requirements
Citrix Engineer
1. Proficient In Managing And Supporting Citrix Server Environments.
2. Strong Understanding Of Ticketing Systems And Incident Management Processes.
3. Familiarity With Customer Service Best Practices And Techniques To Enhance User Experience.

Other Requirements
SEG clearance
1. Citrix Certified Associate Virtualization (Cca-V) Is Optional But Valuable

📌 Administrator Citrix Server (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru