Engineer (Tools & Automation)

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: Windows, macOS, Microsoft Office, Active Directory, VPN, ServiceNow, Jira, retail store operations, POS, inventory management, documentation skills, customer-first attitude, ITIL knowledge

Job Summary
Language Required: English
Provide first-line technical support to employees for IT issues related to hardware, software, network, access management and support to store staff for operational, billing, inventory, and basic technical issues to ensure smooth day-to-day store operations.

Key Responsibilities
• Respond to IT service requests via calls, emails, and ticketing systems.
• Troubleshoot hardware issues (laptops, desktops, printers, billing, POS (Point of Sale), inventory, and operational queries).
• Support software issues (OS, Microsoft Office, email systems).
• Manage password resets, user account setup, and access permissions.
• Escalate complex technical issues to Level 2/3 support.




• Log incidents and service requests accurately.
• Document all support activities accurately in the system.
• Provide guidance on store procedures and policies.
• Ensure process and security compliance in all the activities.

Skill Requirements
• Strong technical troubleshooting skills (hardware, software, network basics).
• Knowledge of operating systems (Windows, macOS) and productivity software.
• Familiarity with retail store operations (POS, inventory management).
• Familiarity with Active Directory, VPN, and ticketing tools (ServiceNow, Jira).
• Positive communication and documentation skills.
• Retail process knowledge.
• Customer-first attitude.
• Ability to work in shifts.

Other Requirements
Primary Skill - Excellent proficiency in English language
Secondary Skill – ITIL knowledge

📌 Engineer (Tools & Automation) (Bengaluru)
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