Job DescriptionResponsibilities:- Ensure all HR and operational procedures are implemented and followed as per company policies.- Supervise, manage, and motivate outlet staff to achieve sales and service excellence.- Oversee employee development, performance evaluation, and ensure adherence to HR guidelines.- Plan, forecast, and report on sales, expenses, and business performance in alignment with company objectives.- Monitor daily store operations, including inventory management, billing, and customer satisfaction.- Maintain visual merchandising standards and ensure the store setting aligns with brand image.- Analyze sales trends and develop strategies to drive revenue and customer footfall.- Coordinate with the head office for operational updates, reporting, and compliance matters.- Handle customer escalations professionally to ensure positive resolutions.- Ensure adherence to safety, hygiene, and company audit requirements.