Key Responsibilities
• To ensure that calls/ chats are addressed within agreed SLAs
• To maintain attendance, leave reports, breaks & shift rosters
• To perform adhoc analyses, SIP activities and infrastructure management
• To resolve escalations in a timely manner adhering to the process and quality compliance
• To ensure positive customer satisfaction and feedback
• To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
📌 Shift Lead (Support & Operations) (Chennai)
🏢 HCL Technologies
📍 Chennai
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