Senior Administrator - Windows Azure IaaS, Terraform

Experience: 3 to 6 years

Location: Madurai, India

Skills: Microsoft Azure, Azure IaaS, Azure PaaS, Virtual Machines, Azure Storage, Virtual Networks, Load Balancers, Application Gateways, Azure AD, RBAC, Backup, Restore, ServiceNow, ITIL, analytical skills

Job Summary
The Azure L2 Support Administrator provides advanced operational support for Microsoft Azure environments. The role focuses on incident resolution, service requests, monitoring, and operational maintenance, acting as an escalation point from L1 and ensuring platform stability, security, and performance as per agreed SLAs.

Key Responsibilities

Key Responsibilities
Azure Operations & Support
• Handle L2 escalations for Azure infrastructure and platform services.
• Support Azure IaaS and PaaS services including:
• Virtual Machines (Windows/Linux)
• Azure Storage (Blob, File, Disk)
• Virtual Networks, Subnets, NSGs
• Load Balancers and Application Gateways
• Perform VM provisioning, resizing, patching, and decommissioning.
• Troubleshoot performance, availability, connectivity, and access issues.

Incident, Problem & Change Support
• Investigate and resolve Azure incidents within SLA timelines.
• Support root cause analysis (RCA) for recurring or major incidents.
• Execute approved changes (configuration updates, scaling, maintenance).




• Support planned maintenance and patching activities.

Monitoring, Backup & Security
• Monitor Azure resources using Azure Monitor, Log Analytics, alerts.
• Manage and validate Azure Backup and Recovery operations.
• Support identity and access management using Azure AD (RBAC, service principals).
• Assist with security and compliance controls as defined by policies.

Documentation & Reporting
• Update runbooks, SOPs, and knowledge articles.
• Provide operational reports and service health updates.
• Coordinate with L3 teams and vendors for complex issues.

Skill Requirements
Required Skills & Experience
Technical Skills
• Strong hands-on experience with Microsoft Azure administration.
• Working knowledge of:
• Azure VM, VNet, NSG, Storage
• Azure AD & RBAC
• Backup & Restore
• Experience with ticketing tools (ServiceNow or equivalent).

Process & Soft Skills
• ITIL knowledge (Incident, Change, Problem Management).
• Valuable troubleshooting and analytical skills.
• Ability to work in shift-based / remote support environments.

Experience & Qualifications
• 3–6 years of Azure infrastructure support experience.
• Azure Administrator certification (AZ104) – preferred.

Other Requirements
• Other Requirement: SL 61 and 62; Server Management L2

📌 Senior Administrator Windows Azure IaaS, Terraform (Madurai)
🏢 HCL Technologies
📍 Madurai