Analyst - English, French, Microsoft Windows

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: ITSM tools

Job Summary
A Service Desk Analyst acts as the primary IT contact, providing first-line technical support to troubleshoot hardware, software, and network issues via phone, email, or chat. Key responsibilities include logging, prioritizing, and resolving incidents, maintaining documentation, managing user access, and escalating complex issues to specialized teams to ensure high service availability.

Key Responsibilities
A Service Desk Analyst acts as the primary IT contact, providing first-line technical support to troubleshoot hardware, software, and network issues via phone, email, or chat.



Key responsibilities include logging, prioritizing, and resolving incidents, maintaining documentation, managing user access, and escalating complex issues to specialized teams to ensure high service availability.

Skill Requirements
SD agent at Noida with excellent communication skills, Basic knowledge of Application & Windows troubleshooting, Valuable knowledge of ITSM tools

Other Requirements
SD agent at Noida with excellent communication skills, Basic knowledge of Application & Windows troubleshooting, Good knowledge of ITSM tools

📌 Analyst English, French, Microsoft Windows (Noida)
🏢 HCL Technologies
📍 Noida