Track Manager - Identity And Access Management, Service-Oriented Architecture

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: SailPoint, Okta, Microsoft Azure AD, SAML, OAuth, LDAP, Powershell, Python, IAM governance, policy enforcement, regulatory compliance, mentoring

Job Summary
Build a deep understanding of end-to-end journeys across all channels, including regulatory, security, and industry standard requirements. Integrate insights from multiple data sources—fraud metrics, authentication MI, device data, behavioural signals and channel performance—to map current state and find opportunities.
Maintain accurate journey maps and artefacts for critical flows such as biometrics, passkeys, web SDK authentication, and digital identity verification. Evaluate journey effectiveness through both customer and business lenses, including friction, drop‑off, resilience, fraud, and cost‑reduction drivers.
Drive continuous improvement to ensure journeys remain compliant, resilient, and aligned to evolving security and regulatory expectations. Bring external best‑practice identity standards and emerging authentication methods to shape the future roadmap.

What You’ll Offer
Experience demonstrating depth in one or more of the following areas:
• Data led journey analysis in complex, regulated or risk-based environments
• Identity, authentication, fraud or security adjacent customer journey experience
• Translating regulatory, security or control requirements into safe and usable customer experiences
• Working with platform teams to standardise, scale and optimise journeys across multiple products or channels
• Using insight to balance customer experience, risk, resilience and cost outcomes

Key Responsibilities
1. Lead operational management of IAM platforms such as SailPoint, Okta, or Microsoft Azure AD, ensuring high availability, security,



and compliance with organizational standards.
2. Architect and implement IAM process improvements using automation tools and advanced analytics to enhance reporting, workflow efficiency, and incident management.
3. Oversee and drive resolution of escalated IAM issues by applying expert knowledge of authentication protocols (SAML, OAuth, LDAP) and access provisioning tools.
4. Mentor and guide IAM support teams in deploying and maintaining identity lifecycle management solutions, fostering a culture of knowledge sharing and operational excellence.
5. Collaborate with stakeholders to translate client access requirements into scalable IAM solutions, ensuring alignment with business objectives and regulatory mandates.
6. Identify, evaluate, and introduce innovative IAM technologies and best practices to optimize security posture and streamline operations.
7. Ensure comprehensive documentation and transparent communication of IAM policies, procedures, and project goals within the operations team.

Skill Requirements
1. Excellent Understanding Of Authentication Protocols Such As Saml, Oauth, Openid Connect, And Ldap.
2. Advanced Skills In Automating Iam Processes Using Scripting Languages (E.G., Powershell, Python) And Workflow Tools.
3. Robust Experience In Access Provisioning, Identity Lifecycle Management, And Compliance Reporting.
4. Excellent ProblemSolving And Analytical Skills For Complex Incident Management And Root Cause Analysis.
5. Expertise In Iam Governance, Policy Enforcement, And Regulatory Compliance Requirements.
6. Excellent Communication And Mentoring Skills To Lead Technical Teams And Align Operations With Strategic Goals.

Other Requirements
1. Recommended: Certified Identity and Access Manager (CIAM) or Certified Information Systems Security Professional (CISSP) with IAM specialization.
2. Optional but valuable: Microsoft Certified: Identity and Access Administrator Associate, Okta Certified Professional, SailPoint IdentityNow Certified Engineer

📌 Track Manager Identity And Access Management, Service Oriented A (Secunderabad)
🏢 HCL Technologies
📍 Secunderabad