Group Operations Manager - Service Delivery Management

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: IT Networking, Project Management, Team Leadership, Network Infrastructure, Protocols, JIRA, Leadership, Problem-Solving, Analytical Thinking, Financial Skills, Organizational Skills, ITIL 4 Foundation, PMP, Prince2, Six Sigma

Job Summary
We are seeking an experienced IT Network Project Manager to oversee and manage network infrastructure projects. The ideal candidate will have a strong background in IT networking, project management, and team leadership.

Key Responsibilities:
• Plan, execute, and manage network infrastructure projects from inception to completion.
• Coordinate with cross-functional teams to ensure project milestones are met.
• Develop project plans, timelines, and budgets.
• Monitor project progress and make adjustments as necessary.
• Ensure compliance with industry standards and best practices.
• Manage project risks and issues, and implement mitigation strategies.
• Provide regular updates and reports to stakeholders.
• Lead and mentor project team members.

Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Network Project Manager or similar role.
• Robust knowledge of network infrastructure, protocols, and technologies.
• Excellent project management skills, including planning, scheduling, and budgeting.
• Proficiency in project management software (e.g., MS Project, JIRA).
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Relevant certifications (e.g., PMP,



CCNA) are a plus.

Benefits:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Health and wellness programs.

Key Responsibilities
1. Develops and implements operational strategies to achieve business objectives, ensuring alignment with the company's overall vision and goals.
2. Identifies and implements process improvements to enhance efficiency, reduce costs, and improve overall productivity.
3. Leads and mentors teams, providing coaching, training, and feedback to improve performance, and fosters a positive and collaborative work environment.
4. Manages budgets, resources, and procurement, ensuring efficient allocation and cost-effectiveness.
5. Tracks and analyzes key performance indicators (KPIs) to identify areas for improvement and optimize operations.
6. Ensures compliance with company policies, regulations, and industry standards, and maintains high quality standards.
7. Facilitates effective communication and collaboration with other departments, stakeholders, and vendors.
8. Identifies and manages potential risks, implementing mitigation strategies to minimize impact.

Skill Requirements
1. Group Operations Manager needs a combination of hard and soft skills to effectively lead and manage operational processes within an organization.
2. These skills include leadership, communication, problem-solving, analytical thinking, and project management, among others.
3. Additionally, strong financial and organizational skills are crucial for managing budgets and resources, and ensuring efficient workflows.

Other Requirements
1. ITIL 4 Foundation is a must and PMP/Prince2 or Six Sigma are optional.

📌 Group Operations Manager Service Delivery Management (Chennai)
🏢 HCL Technologies
📍 Chennai