Administrator - Monitoring Tools, Event Monitoring

Experience: 3 to Not Available years

Location: Others, India

Skills: Observability, Cloud Services, Dynatrace, Prometheus, CloudWatch, Elastic, Azure Monitor, ELK Stack, Open Telemetry, AI-driven predictive analytics, vRealize Ops, ThousandEyes, Bachelor’s degree, IT operations, NewRelic, Kibana, IaaS, PaaS, SaaS, AWS, Azure, GCP, SAP BTP, Python, Bash, cloud networking, SAP ecosystems, S4HANA, HANA DB, NetWeaver, Kubernetes, ITIL Foundation, CompTIA Cloud Essentials+

Job Summary
Real-time monitoring of infrastructure and application alerts to drive early incident detection and prevention.
Primary Skill: Observability
Secondary Skill: Performance Monitoring Concepts and Service & Impact Correlation
Good to Have: Cloud Services Knowledge

Key Responsibilities
• Monitor cloud infrastructure and SaaS applications (e.g., S4HANA, BTP, SuccessFactors, CX, ERP Non ABAP..) using tools like Dynatrace, Prometheus, CloudWatch, Elastic or Azure Monitor.
• Configure and optimize alerting frameworks (e.g., ELK Stack, Open Telemetry) to minimize false positives.
• Implement AI-driven predictive analytics to prevent incidents (target: 40% reduction in preventable incidents).
• Analyze performance metrics and correlate service impacts using tools like vRealize Ops or ThousandEyes.
• Escalate critical alerts to Green Cap team with detailed telemetry data.

Skill Requirements
• Bachelor’s degree in IT or related field.
• 3+ years in IT operations with expertise in cloud monitoring tools (e.g., Dynatrace, NewRelic, Prometheus, Kibana, ELK).
• Solid Understanding of cloud computing concepts (IaaS, PaaS, SaaS) and platforms (AWS, Azure, GCP, SAP BTP).
• Proficiency in scripting (Python, Bash) and cloud networking concepts.
• Knowledge of SAP ecosystems (S4HANA, HANA DB, NetWeaver) and Kubernetes.
• Positive understanding with Open Telemetry, performance monitoring, and service correlation.
• Ability to work in a 24/7 shift environment.




• Preferred certifications: AWS Certified Cloud Practitioner, Azure / GCP Fundamentals, ITIL Foundation, CompTIA Cloud Essentials+.

Other Requirements
Role Overview:
The Observability Ops Engineer (Red Cap) ensures real-time monitoring of infrastructure and application alerts to drive early incident detection and prevention, aligning with Cloud Operations Excellence. This role leverages advanced observability tools and AI-driven analytics to achieve time to detect (TTD < 3 mins) and reduce signal-to-noise ratio.
Key Responsibilities:
• Monitor cloud infrastructure and SaaS applications (e.g., S4HANA, BTP, SuccessFactors, CX, ERP Non ABAP..) using tools like Dynatrace, Prometheus, CloudWatch, Elastic or Azure Monitor.
• Configure and optimize alerting frameworks (e.g., ELK Stack, Open Telemetry) to minimize false positives.
• Implement AI-driven predictive analytics to prevent incidents (target: 40% reduction in preventable incidents).
• Analyze performance metrics and correlate service impacts using tools like vRealize Ops or ThousandEyes.
• Escalate critical alerts to Green Cap team with detailed telemetry data.

Required Skills and Qualifications:
• Bachelor’s degree in IT or related field.
• 3+ years in IT operations with expertise in cloud monitoring tools (e.g., Dynatrace, NewRelic, Prometheus, Kibana, ELK).
• Solid Understanding of cloud computing concepts (IaaS, PaaS, SaaS) and platforms (AWS, Azure, GCP, SAP BTP).
• Proficiency in scripting (Python, Bash) and cloud networking concepts.
• Knowledge of SAP ecosystems (S4HANA, HANA DB, NetWeaver) and Kubernetes.
• Good understanding with Open Telemetry, performance monitoring, and service correlation.
• Ability to work in a 24/7 shift environment.
• Preferred certifications: AWS Certified Cloud Practitioner, Azure / GCP Fundamentals, ITIL Foundation, CompTIA Cloud Essentials+.

Measurable Outcomes:
• Achieve TTD < 3 minutes for 95% of incidents.
• Reduce alert noise by 30% within 6 months.
• Contribute to 40% incident prevention via AI-driven observability by Q2 2026.

📌 Administrator Monitoring Tools, Event Monitoring (Mumbai)
🏢 HCL Technologies
📍 Mumbai