Administrator - English, Arabic, Microsoft Windows

Experience: 2 to Not Available years

Location: Bengaluru, India

Skills: Windows 10, Microsoft Office, Active Directory, IBMi, ServiceNow

Job Summary
The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.

Key Responsibilities
• Provide clear, concise customer service in phone-based, verbal communication, and written, email communication in English
• Troubleshoot, diagnose, and resolve issues following standard operating procedures and using knowledge support tools
• Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (KB) articles
• Collaborate effectively with other service desk team members located across the globe
• Deliver support of Windows-based operating systems and Microsoft Office applications as well as other out-of-the-box and developed software packages




• Administration of Account Management activities within Active Directory, IBMi, and other systems
• Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform
• Meet all defined SLAs and KPIs to ensure the quality of resolution and customer satisfaction.

Skill Requirements
• 2-year technical degree or equivalent experience required
• Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
• Excellent communication and customer service skills required
• General or intermediate knowledge of Windows 10 required
• Intermediate experience with Windows-based applications such as the Microsoft Office suite required

Other Requirements
• 2+ years of experience working in a corporate service desk setting preferred
• General understanding of large computing systems such as IBMi (AS400) preferred
• Previous experience supporting a manufacturing setting preferred
• Experience using ServiceNow or similar issue-tracking systems preferred
• Availability to work night shifts

📌 Administrator English, Arabic, Microsoft Windows (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru