Officer, Customer Service Officer, Consumer Banking Group

Experience: 2 to 4 years

Location: Bengaluru Main

Skills: Banking, Interpersonal skills, Computer Knowledge

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities
Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc.,



either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.

Requirements
2-4 years Banking Experience
Graduate preferably Banking/Commerce
Excellent interpersonal and communication skills
Ability to build robust relationships with clients. Responsible
Ability to meet deadlines.
Knowledge about internal/external regulations.
Good Computer Knowledge

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job: Operations
Schedule: Regular
Employee Status: Full time

📌 Officer, Customer Service Officer, Consumer Banking Group (Bengaluru)
🏢 DBS Bank
📍 Bengaluru