Administrator (Support & Operations)

Experience: 60 to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Project Management, Jira, Smartsheet, PMP, Agile, Scrum, MS Excel, PowerPoint, Power BI, Tableau

Job Summary
Your Role & Responsibilities
The Project Management Office of Digital Foundation team is on the lookout for a Senior Management Trainee with strong leadership and management skills, bringing out the best in their talented and high-performing team. As a Senior Management Trainee, you are responsible for managing important projects and communicating insights and information to your team.

Responsibilities
For Infrastructure projects, a project manager uses the company’s technical infrastructure methodology and project experience to effectively interact with technical and functional infrastructure team members.
Responsible for managing & implementing the project plan for each assigned project.
Manage Stakeholders, both Internal & External
Works with project teams to develop work breakdown structures and project estimates according to published standards.
Ability to manage multiple projects simultaneously – Execution, Project Changes & Maintenance.
Ability to develop and manage project status reports – dashboards, burn-downs, slipping tasks.
Interacts with BA/SME, technical, development, and test leads for cohesive design and sharing of best practices.
Knowledge of Project management tools (i.e. Jira, MS Projects, Smartsheet)
Estimating methodologies and knowledge of Project management methodologies like PMP, Agile, Scrum
Basic working knowledge of MS Excel, PowerPoint, Power BI, Tableau
Ability to “look around the corner” and manage “problems” before they occur.




Monitors project activities according to the project work plan to ensure tasks are completed on time, within budget.
Ability to successfully track and manage project issues and risks.
Ensures there is regular and effective communication between teams; participates in the issue tracking procedures and serve as gatekeeper of the issues.
Basic understanding of Finance fundamentals.

Qualifications & Experience
Minimum Requirements - MBA/PGDM with minimum 60% across academics (10th, 12th, UG and last semester of PG).
Relevant work experience would be added advantage.
Desired Qualifications - You have experience implementing certain strategies.
You have strong analytical skills and an aptitude for decision-making.
You show resilience when faced with challenges.
You believe in continuous learning and growth.
You possess a strong work ethic.
You're able to connect with new and existing team members quickly.
You enjoy collaborating with colleagues across the globe.
You enjoy learning current skills and applying them.
You are passionate about innovation.
You want to make an impact.

Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
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Other Requirements
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