GCP Application Technical Lead

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: Google Cloud Platform (GCP), Compute Engine, App Engine, Cloud Storage, BigQuery, Cloud Functions, Java, Python, Node.js, Docker, Kubernetes, Bigtable, Datastore, Pub/Sub, AWS, CI/CD, CodePipeline, Jenkins, Infrastructure as Code, CDK, CloudFormation, Terraform, CloudWatch, Splunk, Grafana, IoT platforms, Device management, Low-power wide-area network (LPWAN), Google Cloud Professional Cloud Architect, Google Cloud Professional Data Engineer, Google Cloud Professional Developer

Job Summary
Cloud SDE (Location – Amazon, Bangalore): DevOps & Support Engineer - Sidewalk Cloud Platform Amazon Sidewalk is a shared network designed to help connected devices work better, extending low-bandwidth connectivity beyond the walls of a customer's home. The Sidewalk Cloud Platform team is responsible for the cloud services that power this network, enabling millions of devices to connect, communicate, and operate reliably at scale. We are seeking a DevOps & Support Engineer to join our team and play a critical role in maintaining the health and reliability of the Sidewalk cloud services. In this role, you will triage and resolve support tickets filed by customers and partner teams, address deployment and build issues and drive operational improvements across the platform. You will work closely with internal engineering teams, partner device manufacturers, and cross-functional stakeholders to ensure a seamless experience for all users of the Sidewalk ecosystem.

A day in the life
You'll spend most of your time supporting and improving the Sidewalk cloud platform services. Over the course of a week, you will monitor support channels for incoming tickets from customers and partner teams, investigate issues ranging from device connectivity problems to cloud service anomalies and drive them to resolution. When a deployment or build issue surfaces, you dig into logs, metrics, and pipelines to identify root cause and coordinate fixes. As a responsible engineer,



you follow change management processes before making any production changes. You contribute to reducing the team's operational backlog, improve runbooks and documentation, and write automation scripts that help the team diagnose and resolve issues faster. You round off the week by sharing what you've learned with the team and proposing improvements to tooling or processes. You will be required to occasionally participate in on-call rotations to resolve incidents occurring out-of-hours.

Key Responsibilities
• Triage, investigate, and resolve support tickets from customers, partner teams, and internal stakeholders
• Troubleshoot deployment failures, build issues, and service disruptions across the Sidewalk cloud platform
• Monitor service health using dashboards, alarms, and logging tools; respond to operational events
• Collaborate with engineering teams to identify root causes and drive permanent fixes
• Maintain and improve runbooks, operational documentation, and standard operating procedures
• Automate repetitive operational tasks to improve efficiency and reduce mean time to resolution
• Participate in incident response

Basic Qualifications
• Bachelor's degree in computer science (or related IT discipline) or equivalent industry experience
• Knowledge or experience in scripting (Bash, Python, or Ruby) or software development (Java, TypeScript, or similar)
• Strong communication skills with the ability to work across teams and clearly document findings
• Experience operating services in AWS or other cloud platforms
• Experience with CI/CD pipelines and build systems (such as CodePipeline, Jenkins, or similar)




• Knowledge of Infrastructure as Code (such as CDK, CloudFormation, Terraform, or similar)
• Experience with monitoring and observability tools (such as CloudWatch, Splunk, Grafana, or similar)
• Experience operating 24x7 high-availability distributed systems, including performance tuning and fleet monitoring
• Familiarity with IoT platforms, device management, or low-power wide-area network (LPWAN) technologies is a plus
• Ability to follow and improve standard operating procedures and operational best practices

Key Responsibilities
1. Lead the team in designing, developing, and implementing scalable and secure applications on gcp
2. Collaborate with cross functional teams to understand project requirements and deliver solutions that meet business needs
3. Ensure adherence to best practices, coding standards, and security guidelines in gcp application development
4. Troubleshoot and resolve technical issues in gcp applications, ensuring high performance and reliability
5. Mentor and coach team members, fostering a culture of innovation, collaboration, and continuous learning

Skill Requirements
1. Proficiency in google cloud platform (gcp) services and tools such as compute engine, app engine, cloud storage, bigquery, and cloud functions
2. Strong experience in programming languages like java, python, or node.js for gcp application development
3. Knowledge of containerization and orchestration technologies such as docker and kubernetes in the context of gcp
4. Experience with gcp data solutions including bigtable, datastore, and pub/sub
5. Familiarity with gcp networking, iam, and security principles for developing secure and robust applications on gcp
6. Excellent problem-solving skills, attention to detail, and ability to work in a fast paced environment

Other Requirements
1. Google Cloud Professional Cloud Architect, Google Cloud Professional Data Engineer, or Google Cloud Skilled Developer certifications are a plus

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