About the team

The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipkart. This includes a robust focus on delivering exceptional seller support, ensuring both satisfaction and long-term engagement.

Role & responsibilities

- Identify current efficiency gaps & define automation scope
- Develop & Drive industry-best automation solutions & efficiency improvement initiatives
- Develop and implement long-term strategies that align with organizational goals.
- Work closely with Product & engineering teams to define SOW & program manage deliverables
- Do value engineering of the existing processes & remove non-value adds to improve effectiveness
- Design comprehensive support process frameworks, ensuring scalability and efficiency.
- Lead continuous improvement in key output metrics
- End-to-end tracking of the project from Prioritization to Goodness of the project.
- Reporting & communication:



Have leadership reports & review documents on the progress of the project

To succeed in this role you should have the following

- Identify current efficiency gaps & define automation scope
- Develop & Drive industry-best automation solutions & efficiency improvement initiatives
- Develop and implement long-term strategies that align with organizational goals.
- Work closely with Product & engineering teams to define SOW & program manage deliverables
- Do value engineering of the existing processes & remove non-value adds to improve effectiveness
- Design comprehensive support process frameworks, ensuring scalability and efficiency.
- Lead continuous improvement in key output metrics
- End-to-end tracking of the project from Prioritization to Goodness of the project.
- Reporting & communication: Have leadership reports & review documents on the progress of the project

📌 Manager Process Design (Bengaluru)
🏢 Flipkart
📍 Bengaluru