Role & responsibilities

- FBF operational excellence: You will monitor the performance of our FBF fulfilment centres within your region, focusing on metrics like on-time shipment rates, damage prevention, and seller returns processing. You will identify areas for improvement and collaborate with cross-functional teams to implement solutions.
- Seller issue resolution: You will proactively address seller concerns related to inbound shipments, inventory discrepancies, order fulfillment, and returns. This includes working with warehouse teams to investigate issues and ensure timely resolution.
- Relationship building: You will build strong relationships with sellers in your region, fostering a collaborative and transparent partnership. You will gather feedback and act as a champion for the seller experience within Flipkart.
- FBF Scaleup: Driving & scaling existing business of sellers via FBF by identifying the right mix of inventory and selection to be scaled as part of FBF inventory.
- Inventory Management:



You will oversee the scheduling of seller shipments to our warehouses, ensuring timely receipt and proper storage of their products.
- Travel Requirements - 20% travel to connect with sellers personally to build relationships

To succeed in this role you should have the following

- Minimum 3-5 years of experience in a customer service, account management, or operations role.
- Proven experience in building and managing strong relationships with clients or partners.
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a cross-functional team.
- Robust communication and interpersonal skills.
- Proficient in Microsoft Office Suite.
- A working knowledge of warehouse and logistics operations is a plus.
- Experience with e-commerce fulfilment is a plus.

📌 Fulfillment Manager (Delhi)
🏢 Flipkart
📍 Delhi