Technical Support Specialist

Experience: 9 to 11 years

Location: Noida, India

Skills: UKG Pro Workforce Management, Kronos Cloud WFM, Kronos clock devices, Boomi integrations, REST Api, JSON, Postman, Modern OAuth 2.0, Java, Groovy, JavaScript, SQL, Kronos Application, Self Service, Attestation, Time Entry, Scheduling, UKG Mobile-App

Job Summary
9-11 years of Experience in UKG Pro Workforce Management (WFM)
Experience in Kronos Cloud WFM
Experience in Kronos clock devices InTouch 9100 and InTouch DXG
Experience in clock customizations are a plus.
Experience in Boomi integrations, REST Api, JSON, Postman, Up-to-date OAuth 2.0, Java or Groovy, JavaScript, SQL skills are a plus
Should have extensive background in Kronos Application: UKG Pro WFM (or UKG Dimensions), Self Service, Attestation, Time Entry/Scheduling, UKG Mobile-App
Work in a team environment at customer’s sites to implement and support products that Kronos sells to its customers
Work closely with the Kronos Project Managers to complete tasks delegated by the Project Managers in support of system implementations.
The Application Consultant will conduct the following customer/site related tasks:
Implement software in multi-vendor environments
Perform business rule analysis
Creating new or enhancing current Boomi integrations.
Conduct application orientation for customers
Analyze enhanced requirements and create process documentation,



diagrams and feature specifications
Understand and configure base level (non-complex) software interfacing products
Consult with customers on system configuration, industry specific features and system processes and procedures
The Application Consultant will learn and understand Kronos’ product line through self-study, classroom training and Web Virtual Training.
The Application Consultant will spend time, weekly, reviewing the UKG Pro web site to use the tools available to enhance their knowledge of products, research questions, and keep abreast of company developments (technical and non-technical).
The Application Consultant should have familiarity with UKG’s Community web site for entering support cases and monitoring feedback from the vendor.
Willing to work in afternoon shifts IST and going beyond, weekend on call/night support, etc. based on the criticality and business urgency.

Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

📌 Technical Support Specialist (Noida)
🏢 HCL Technologies
📍 Noida