SME - Network LAN/WAN

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: TCP/IP, STP, VLANs, VTP, EIGRP, OSPF, static routing, SNMP, SDWAN, Grafana, Aruba, Cisco switching platforms, FlexWare, Silver Peak, Fiber, LTE modems, voice call flow, SIP signaling

Job Summary
NetOps Team for New ACI VPN Roll out project
NetOps L2 Support

Role Overview
This requirement is for Agency Office network support, covering incident handling and break‑fix services to ensure continuous and timely resolution of network issues. The role also requires strong communication skills along with the ability to provide reliable operational support.

Key Responsibilities
• Troubleshoot different network issues across switches, SDWAN, routers, circuits, and devices.
• Support and troubleshoot modems and WAN circuits.
• Monitor network health using Grafana dashboards and alerts.
• Work with core technologies like TCP/IP, STP, VLANs, VTP, EIGRP, OSPF, static routing, and SNMP.
• Coordinate with vendors to quickly resolve issues and plan next steps.
• Coordinate with agents to ensure timely on‑site actions and support activities.
• WAN link packet loss or performance issues, work with the vendor to identify and resolve the problem.
• Troubleshoot Fiber, cable, and LTE modems, and coordinate with the vendor when the device is faulty.
• Support and troubleshoot SD‑WAN solutions like FlexWare and Silver Peak.
• Replace faulty hardware and ensure the issue is fixed on time.




• Handle the full RMA process from initiation to completion.
• Diagnose WAN issues and coordinate with isp when needed.
• Provide support for SD‑WAN deployments and fix related incidents.
• Manage and troubleshoot Silver Peak appliances.
• Understand voice call flow and SIP signaling for voice issues.
• Handle escalations, document fixes, and help improve operations.

Skills
Communication Skills
• Solid listening, verbal, written, and non‑verbal communication
• Effective questioning and clarification skills

Technical & Knowledge Skills
• Strong ability to interpret monitoring tools data and take proactive action
• Strong understanding of IP networking fundamentals, including addressing, subnetting, routing, VLANs, STP
• In‑depth knowledge of TCP/IP, STP, VLAN, VTP, EIGRP, OSPF, static routing, BGP basics, and SNMP.
• Strong understanding of SDWAN technology
• Hands‑on experience with Aruba, Cisco switching platforms, including configuration and troubleshooting.
• Strong understanding of WAN technologies.

Customer Service & Problem Solving
• Strong troubleshooting Skill
• Ability to resolve increased volumes of incidents and service requests
• Capability to restore services quickly and efficiently
• Strong interpersonal skills for effective collaboration across teams.
• Confidence in handling customer interactions and managing expectations.

Key Responsibilities
NetOps L2
Skill Requirements
Network Data LAN\WAN
Other Requirements
NA

📌 SME Network LAN/WAN (Chennai)
🏢 HCL Technologies
📍 Chennai