Assistant Vice President,Treasures Segment Customer Owner, Consumer Banking Group

Experience: 5 to Not Available years

Location: Mumbai

Skills: wealth business, growth marketing, customer life cycle management, event management, relationship management, partner management, customer value proposition

Company Overview
Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Purpose
To own the Treasures customer & lead value propositions, customer communications & alternate acquisition initiatives

Key Accountabilities
Own the customer value proposition & make suitable changes to be the best in the segment
Own customer communications, CLCM, downgrades & upgrades to segment
Create an effective framework for value proposition utilisation by the customer
Onboarding of right partners for fulfilment
Drive acquisition through initiatives like events, Business introducer and any other initiatives

Job Duties & responsibilities
Revamp /Enhance customer value proposition & manage e2e fulfilment
Onboarding and managing all partners for customer value proposition
Managing customer communication
Managing customer life cycle, including upgrade, downgrades
Taking initiatives to increase relationship value held by customers,



leading to movement from Non Qualified Treasures to Qualified Treasures account
Work on events as a strategy to acquire qualified treasures account
Work on other initiatives like referral, business introducer and other channels to acquire more new to bank treasures customers
Work on creating exclusivity for customers though events and other activities

Requirements
5+ years of experience, preferably in wealth banking space
MBA, preferably from tier 1 /2 college
Experience in growth marketing role shall be a plus

Education / Preferred Qualifications
Post Graduate with MBA

Core Competencies
Self-driven and ambitious
Valuable written and verbal communication skills
Results-orientated & the ability to deliver results

Technical Competencies
Understanding of wealth business

Work Relationship
Interaction with the entire sales channel for growing the acquisition of NTB clients
Interaction with marketing team for managing CLCM, communication and organising events

Mandatory Training
GCAP (Group Customer Acceptance Policy)
BCAP (Business Customer Acceptance Policy)
AML (Anti Money Laundering) and KYC Guidelines
PIP (Personal Investment Policy)
ORM (Operational Risk Management)
Information Security Policy

DBS India - Culture & Behaviors:
Performance through Value Based Propositions
Ensure customer focus by delighting customers & reduce complaints
Build pride and passion to protect, maintain and enhance DBS’ image and reputation
Enhance knowledge base, build skill sets & develop competencies
Execute at speed while maintaining error free operations
Maintain the highest standards of honesty and integrity

Job: Product Management
Schedule: Regular
Employee Status: Full time

📌 Assistant Vice President,Treasures Segment Customer Owner, Consu (Mumbai)
🏢 DBS Bank
📍 Mumbai