Assistant Manager - Soft Services

Experience: Not Available to Not Available years

Location: Pune, MH

Skills: Vendor Management, Client Engagement, Team Leadership, Housekeeping, Pest Control, Event Support, Standard Operating Procedures (SOPs), Facility Inspections, Service Improvements, Space Management, Office Moves, Workplace Readiness, Performance Management, Coaching, Training, Staffing, Scheduling, Service Excellence, Accountability, Service Partners, SLAs, Contract Compliance, Vendor Performance Reviews, Procurement, Invoicing, Budget Adherence, Cost Optimization, Wellness Programs, Recreation, Landscaping, Food & Beverage Coordination, Inventory Management, Asset Tracking, Financial Tracking, Reporting, Dashboards, KPI Performance Metrics

Position Overview
The Assistant Manager – Soft Services is responsible for driving excellence across all soft services operations, ensuring high service quality, operational efficiency, and superior client satisfaction. This role involves effective team leadership, vendor management, and strict adherence to JLL and client standards.

Key Responsibilities
1. Operations Management
Oversee day-to-day operations including housekeeping, pest control, distribution desk, courier services, and event support
Implement and ensure compliance with Standard Operating Procedures (SOPs)
Conduct regular facility inspections, audits, and drive service improvements
Collaborate with hard services teams for seamless facility operations
Support space management, office moves, and workplace readiness initiatives
2. Team Leadership
Lead and manage Facility Executives and support staff
Drive performance management, coaching, and training initiatives
Handle staffing, scheduling,



and resource planning
Foster a culture of service excellence, accountability, and continuous improvement
3. Vendor & Contract Management
Manage service partners, SLAs, and contract compliance
Conduct vendor performance reviews and improvement plans
Oversee procurement, invoicing, and budget adherence
Identify and implement cost optimization opportunities
4. Specialized Services Management
Manage wellness programs, recreation, landscaping, and food & beverage coordination
Maintain inventory, asset tracking, and stock records
Handle monthly accruals, financial tracking, and reporting
Prepare dashboards, MIS reports, and KPI performance metrics
Qualifications
Graduate in Hotel Management / Hospitality Management (Mandatory)
6+ years of experience in soft services operations within corporate facilities, hospitality, or commercial real estate
Proven expertise in vendor management, client engagement, and team leadership
Experience managing multiple service lines in large-scale corporate environments preferred
Location: In office –Pune, MH
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI)



to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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📌 Assistant Manager Soft Services (Pune)
🏢 Jones Lang LaSalle (JLL)
📍 Pune