Order Management Supervisor

Experience: Not Available to Not Available years

Location: Santa Ana

Skills: Customer Service, ERP, MFG, MS Excel, MS Outlook, Databases, Leadership, Problem-solving, Team Management

Company Overview
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop creative solutions that enable a prosperous and more sustainable society.

About the role
Basic Function: As Supervisor for Order Intake Team, you are responsible for overseeing the order intake process, ensuring timely and accurate processing of customer orders. This role requires excellent leadership, communication, and problem-solving skills, along with a strong understanding of order management systems and processes.

Duties and Responsibilities
Team Management: Lead, mentor, and motivate the order intake team, ensuring optimal performance, productivity, and morale. This includes providing training and resolving issues or conflicts within the team.
Order Processing Oversight: Supervise the daily operations of the order intake process, ensuring that orders are entered accurately, efficiently, and in line with the company standard.
Quality Control: Ensure that all orders are processed correctly, reviewing discrepancies and implementing solutions to minimize errors.
Customer Communications: Act as a liaison between customers and internal teams, handling escalations and ensuring customer satisfaction throughout the order processes.
Report & Analytics: Monitor team performance metrics and KPI’s, preparing regular reports for upper management.



This includes tracking orders volume, processing time, and error rates. (QDIP /Waterfall)
Continuous Improvement: Identify opportunities to streamline processes, reduce bottlenecks, and improve team performance through process changes or technology upgrades and training.
Cross-Department Collaborations: Work closely with sales, inventory, and shipping teams to ensure that orders are accurately fulfilled, and any issues are resolved swiftly.

Skills & Qualifications Required:
• Bachelor’s degree in administration or related field
• Customer Service experience preferred
• 2+ years Direct supervision experience
• Experience with ERP/MFG environment preferred
• Excellent oral and written communication skills
• Ability to use technology and analysis tools (Excel, Outlook, web, databases)
• Highly self-motivated. Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude.
• Outstanding business etiquette skills.

What we offer you
• 401K plan with up to a 6% company match.
• 12 Paid Holidays.
• Paid Time Off Comprehensive benefits program including medical, dental, vision, life, short- and long-term disability.
• Health savings account with employer matching
• 4 weeks of paid parental leave
• Motivating wellness program
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

📌 Order Management Supervisor (Mumbai)
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