Senior Technical Specialist - SQL Server

Experience: 5 to Not Available years

Location: Others, India

Skills: SQL Server, Windows Server, Citrix, IIS, ASP.NET, HL7, XML, SolarWinds, Splunk, ServiceNow, Active Directory, Database Administration, Networking, Server Administration, 3M HIS product suite, 360 Encompass, M*Modal, Data Integration Tools, ETL Processes, Microsoft Certified: Azure Database Administrator Associate, Microsoft Certified: Data Analyst Associate

Job Summary
We are seeking an experienced and highly motivated Level 3 ITIL Support Technician to provide advanced application and infrastructure support for 3M 360 Encompass, M*Modal dictation and transcription solutions, and associated healthcare IT systems. The role requires deep technical expertise, ITIL process familiarity, and domain understanding of healthcare provider environments, including medical coding, transcription, and HL7 interfaces. This position supports HCLTech clients for Solventum (formerly 3M Health Information Systems) products and involves coordination with internal teams and product vendors to troubleshoot, monitor, and enhance critical applications.

Key Responsibilities
• Provide Level 3 support for 3M 360 Encompass, M*Modal dictation systems, and related healthcare applications.
• Troubleshoot issues related to Windows Server OS, Citrix, IIS, ASP.NET, SQL Server, HL7/XML interfaces, and network components.
• Conduct server and application monitoring, performance tuning, and manage alerts/escalations using monitoring tools (e.g., SolarWinds, Splunk).
• Resolve tickets end-to-end using ITSM platforms (e.g., ServiceNow), including root cause analysis, documentation, and timely communication.
• Participate in client calls for support, implementation, performance reviews, and product upgrades.
• Represent HCLTech and the client in communications with vendors and internal stakeholders.
• Collaborate with cross-functional teams on projects, documentation, and knowledge transfer.
• Maintain SLAs,



support ITIL-aligned Incident, Request, and Change Management processes.
• Assist with user provisioning, access issues, server patching, and application upgrades.
• Generate technical reports and support operational team workflows.
• Ensure adherence to security, privacy, and compliance standards (e.g., HIPAA) when handling sensitive healthcare data.
• Follow organizational protocols for handling Protected Health Information (PHI).
• Document recurring issues, SOPs, and knowledge base articles to support efficient troubleshooting and onboarding.
• Provide after-hours and on-call support as required.
• Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders.

Qualifications
Basic Qualifications:
• Bachelor’s Degree or higher from an accredited institution.
• Minimum 5 years of experience in technical or application support.
• At least 3 years of experience in Database Administration (MS SQL preferred).
• At least 3 years of experience in Networking and Server Administration.

Key Competencies and Domain Knowledge
• Strong experience with Citrix/Terminal Services, IIS, Windows Server, Active Directory, and SQL Server.
• Working knowledge of healthcare software, medical coding, transcription, and dictation systems.
• Familiarity with HL7 messaging standards and clinical documentation workflows.
• Experience with 3M HIS product suite, especially 360 Encompass and M*Modal.
• Proven analytical, problem-solving, and communication skills.




• Ability to work independently and within a team in a fast-paced environment.

Key Responsibilities
1. Architect And Develop Comprehensive Solutions For Product And Sustenance Delivery Utilizing Sql Server, Ensuring Alignment With Client Specifications And Industry Best Practices.
2. Serve As A Subject Matter Expert In Sql Server, Providing Expert Guidance And Support To Team Members And Stakeholders Throughout The Project Lifecycle.
3. Evaluate And Integrate Emerging Technologies In Sql Server To Ensure Solutions Remain Cutting-Edge, Optimizing Performance And Meeting Rigorous Quality Standards.
4. Facilitate The Development Of A Skilled Workforce In Sql Server Through Conducting Interviews, Leading Training Sessions, And Offering Mentorship To Enhance Team Capabilities.
5. Collaborate With Stakeholders To Gather And Analyze Specifications, Delivering Tailored Solutions That Leverage Sql Server Functionalities To Meet Organizational Objectives.
6. Contribute To Competency Development By Envisioning And Articulating Innovative Propositions, Creating Whitepapers, And Conducting Market Trend Analysis To Inform Strategic Decisions.
7. Recommend And Implement Client Value Creation Initiatives By Applying Industry Best Practices In Sql Server, Ensuring Solutions Contribute To Enhanced Operational Efficiency And Effectiveness.

Skill Requirements
1. Expert Knowledge In Sql Server, Including Installation, Configuration, And Performance Tuning.
2. Robust Understanding Of Database Design Principles And Data Modeling.
3. Proficiency In Sql Development For Complex Query Optimization And Data Manipulation.
4. Familiarity With Data Integration Tools And Etl Processes.
5. Excellent Analytical And Problem-Solving Skills, With A Focus On Delivering High-Quality Solutions.

Other Requirements
1. Relevant Certifications Such As Microsoft Certified: Azure Database Administrator Associate Or Microsoft Certified: Data Analyst Associate Are Considered Valuable But Not Mandatory.

📌 Senior Technical Specialist SQL Server (Mumbai)
🏢 HCL Technologies
📍 Mumbai