Track Lead - Jenkins,Windows PowerShell

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Jenkins, Windows PowerShell, Python, Ansible, Bash, YAML, JSON, Terraform, RPA tools, UiPath, Blue Prism, AIOps platforms, PowerBI, Tableau, ELK Stack, ServiceNow, Jira Service Management, BMC Remedy APIs, Extensible Automation Accelerator, Windows OS, Linux OS, Networking, AWS, Azure, Certified Jenkins Engineer, Microsoft Certified: PowerShell Fundamentals, Ansible Automation Certification

Job Summary
Responsible for transforming manual IT operations into high-efficiency automated workflows. This role focuses on reducing manual intervention by developing both rule-based (deterministic) and AI-driven (probabilistic) automation. By leveraging continuous data analytics across the ITSM lifecycle—Incidents, Service Requests, and Change Requests—the candidate will design and deploy scalable solutions using the Extensible Automation Accelerator to streamline administrative tasks. The Track Lead for Tools & Automation plays a crucial role in managing operations with a focus on continuous improvement and problem-solving. This position is integral to meeting client SLAs and empowering teams through effective people management, ensuring that projects align with organizational objectives and client requirements.

Key Responsibilities
Dual-Tier Automation Development:
• Deterministic: Design and implement rule-based automation for predictable, repetitive tasks (e.g., password resets, service restarts, disk cleanup).
• Probabilistic: Develop and refine AI/ML-driven automation that handles complex, variable scenarios based on pattern recognition and historical data (e.g., predictive incident correlation and anomaly detection).
• Continuous Data Analytics: Perform ongoing analysis of ITSM data (Incidents, SRs, and CRs)



to identify high-volume manual tasks and "low-hanging fruit" for automation. Use data to measure the ROI and efficiency gains of deployed bots.
• ITSM Lifecycle Automation: Develop end-to-end automation workflows for:
• Incidents: Auto-remediation and diagnostic data gathering.
• Service Requests: Zero-touch fulfillment of standard requests.
• Change Requests: Automated pre- and post-implementation checks and standard change execution.
• Accelerator Management: Leverage and extend the Extensible Automation Accelerator (EAA) framework to build reusable components, focusing on the automation of routine administrative tasks across Windows, Linux, and Middleware environments.
• Administrative Task Reduction: Identify and automate "Toil"—the repetitive, manual, and tactical work required to keep services running—to allow engineering teams to focus on high-value projects.
• Monitoring & Optimization: Maintain and monitor the health of the automation platform itself, ensuring high availability of the automation engine and its integration points.
1. Utilize Jenkins And Powershell To Enhance Operational Systems, Improving Management Reporting And Streamlining Information Flow To Support Business Process Optimization.
2. Collaborate With Stakeholders To Gather And Analyze Client Requirements, Ensuring The Support Team Delivers Solutions That Meet And Exceed Client Expectations.
3. Lead And Mentor Project Teams By Defining Project Goals, Fostering Open Communication, And Promoting A Culture Of Transparency And Accountability.
4.



Drive Innovation By Leveraging Python And Ansible To Develop New Processes That Contribute To Organizational Progress And Efficiency.
5. Provide Tailored Automation Solutions That Align With Customer Needs, Ensuring Effective Implementation Within The Existing Technical Environment To Achieve Desired Business Outcomes.

Skill Requirements
Technical Skills & Requirements
• Scripting & Programming: Proficiency in Python, PowerShell, or Bash. Experience with YAML and JSON for configuration.
• Automation Tools: Hands-on experience with Ansible, Terraform, or RPA tools (e.g., UiPath, Blue Prism). Familiarity with AIOps platforms is a plus.
• Data Analytics: Experience with data visualization and analysis tools (PowerBI, Tableau, or ELK Stack) to mine ITSM ticket data for automation opportunities.
• ITSM Integration: Deep understanding of ServiceNow, Jira Service Management, or BMC Remedy APIs and workflow engines.
• Frameworks: Understanding of the Extensible Automation Accelerator (EAA) or similar modular automation frameworks.
• Infrastructure Knowledge: Generalist-level understanding of Windows/Linux OS, Networking, and Cloud (AWS/Azure) concepts.
1. Proficiency In Jenkins And Powershell.
2. Strong Understanding Of Python And Ansible For Process Automation.
3. Excellent Problem-Solving And Analytical Skills.
4. Ability To Lead Teams And Manage Projects Effectively.
5. Solid Communication And Interpersonal Abilities.

Other Requirements
Analytical Mindset: Ability to see patterns in large datasets and translate them into automated logic.
Innovative Thinking: A "shift-left" mentality, always looking for ways to prevent issues before they occur.
1. Optional Certifications: Certified Jenkins Engineer, Microsoft Certified: Powershell Fundamentals, Or Ansible Automation Certification

📌 Track Lead Jenkins,Windows PowerShell (Chennai)
🏢 HCL Technologies
📍 Chennai