Senior Administrator - Program & Project Management
Experience: 3 to 4 years
Location: Noida, India
Skills: Data Analysis, Excel, PowerPoint, Power BI, Problem-solving, Analytical skills, Team-working
Job Summary
Responsibilities:
Data analyst will be responsible for collecting and analyzing related data
Effectively create automation and make timelines & accuracy of the reports
Support departmental managers/leads to follow-through with & ensure preventive action implementation tracking
Identify, analyze and interpret trends or patterns in complex data sets
Has to do periodic Volume Tracking & SLA Tracking
Ability to manage RU reports and other Financial reports
Publishing weekly and monthly Dashboards, Presentation
Keeping informed of advancements in IT.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4.
Resolve Complex Support Tickets Within Agreed SLAs By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Solid Security Posture.
5. Enhance Customer Experience And Achieve High CSAT Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.
Skill Requirements
3-4 Years of University education post High school (B.Sc. or BCA or Diploma)
Strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
Excellent communication and presentation skills.
Excellent hands on practice on Excel, PowerPoint, PBI
Ready to work in 5 days a week rotation shift pattern
Ready to work from office
Responsibilities
• Data analyst will be responsible for collecting and analyzing related data
• Effectively create automation and make timelines & accuracy of the reports
• Support departmental managers/leads to follow-through with & ensure preventive action implementation tracking
• Identify, analyze and interpret trends or patterns in complex data sets
• Has to do periodic Volume Tracking & SLA Tracking
• Ability to manage RU reports and other Financial reports
• Publishing weekly and monthly Dashboards, Presentation
• Keeping informed of advancements in IT.