Analyst (Support & Operations)

Experience: 1 to 2 years

Location: Bangalore, India

Skills: Windows, macOS, Microsoft Office, POS, inventory management, Active Directory, VPN, ServiceNow, Jira, documentation skills, retail process knowledge, customer-first attitude

Job Summary
Respond to IT service requests via calls, emails, and ticketing systems.
• Troubleshoot hardware issues (laptops, desktops, printers, billing, POS (Point of Sale), inventory, and operational queries).
• Support software issues (OS, Microsoft Office, email systems).
• Manage password resets, user account setup, and access permissions.
• Escalate complex technical issues to Level 2/3 support.
• Log incidents and service requests accurately.
• Document all support activities accurately in the system.
• Provide guidance on store procedures and policies.
• Ensure process and security compliance in all the activities

Key Responsibilities
Language Required: English




Provide first-line technical support to employees for IT issues related to hardware, software, network, access management and support to store staff for operational, billing, inventory, and basic technical issues to ensure smooth day-to-day store operations.

Skill Requirements
Strong technical troubleshooting skills (hardware, software, network basics).
• Knowledge of operating systems (Windows, macOS) and productivity software.
• Familiarity with retail store operations (POS, inventory management).
• Familiarity with Active Directory, VPN, and ticketing tools (ServiceNow, Jira).
• Valuable communication and documentation skills.
• Retail process knowledge.
• Customer-first attitude.
• Ability to work in shifts.

Other Requirements
Experience - minimum 1-2 years of Service Desk experience.
• Should be fluent in English.

📌 Analyst (Support & Operations) (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru