Senior Technical Support Specialist

Experience: 6 to 8 years

Location: Adilabad, India

Skills: Honeywell Process History Database, OPC, Refinery Downstream process, PHD security, audit trail, Tags, performance tuning, configuration of Tags, RDI, LIMS, Data aggregation, tag source configuration, Honeywell apps, PAR, DOS, MES products, Analytics Tools Support

Job Summary
To be the POC for high business impacting activities, conduct complex support activities, serve as SME and provide technical assistance to organization and end customers.

Key Responsibilities
1. To be the point of contact for all high business impacting critical activities and technical escalations.
2. To conduct complex support activities and provide oversight and technical training to the less senior team members.
3. To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
4. To identify risks and form contingency plans.
5. To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
6.



To assist in creation and development of customer initial troubleshooting tools that could be a service offering.

Skill Requirements.
Analyst / Technical Lead - PHD:
1. Good Written and Verbal Communication
2. Valuable analytical skills and individual problem solver to contribute in the support team
3. Must have 6 - 8 Years’ experience on Honeywell Process History Database application
4. Project implementation on PHD must where interfacing with OPC and different source communication established
5. Having functional knowledge on Refinery Downstream process
6. Exposure on PHD security, audit trail, Tags and basic understanding on various DCS communication and dealt with performance tuning of PHD
7. Good understanding of configuration of Tags, RDI, interfacing with other applications i.e. LIMS, Planning
8. Deep understanding on Data aggregation and different tag source configuration
9. MUST be willing to work on Support projects for PHD, other Honeywell apps i.e. PAR, DOS etc. as well any other MES products/Analytics Tools Support
10. MUST willing to work in Shifts

Other Requirements
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📌 Senior Technical Support Specialist (Adilabad(U))
🏢 HCL Technologies
📍 Adilabad(U)