Key Responsibilities
• Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
• Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
• Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
• Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
• Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.
📌 Senior Process Associate (Chennai)
🏢 HCL Technologies
📍 Chennai
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