Analyst (Support & Operations)

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Windows Operating systems, Windows 8, Windows 7, Windows 10, Windows 2008, Windows 2003, Windows 2000, TeamViewer, LiveMeeting, Windows Remote Assistance, Lync, OCS, MS Office Suite, MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers, Explorer, Chrome, Firefox, Anti-virus software, Firewall software, PC Hardware, Desktop, Laptop, Peripheral devices, printers, scanners, Mobile devices, iOS, Android, Windows

Job Summary
service desk with english

Key Responsibilities
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
• Resolve or Route incidents and requests to appropriate teams
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
• Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.




• Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
• Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
• Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
• Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Positive for Enterprise is a plus)
• Willing to work in different shifts and national holidays as required by Operations.

Skill Requirements
• Windows Operating systems
• Clients: Windows8, Windows7, Windows 10
• Servers: Windows 2008, Windows 2003, Windows 2000
• Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
• Knowledge of Lync and OCS
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• Internet browsers (e.g. Explorer, Chrome, Firefox)
• Anti-virus and firewall software
• PC Hardware knowledge
o Desktop Laptop Peripheral devices (printers, scanners)
• Mobile devices and OS (iOS/Android/Windows)
• PC Hardware knowledge
Other Requirements
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