Disability Claims Consultant

Experience: 3 to 5 years

Location: Waterloo, Ontario, Canada

Skills: disability management, coaching, case management, analytical skills, organizational skills, problem-solving abilities, client-focused mindset, critical thinking, customer service, listening skills, empathy, resilience, adaptability, decision-making skills, group insurance knowledge, financial implications knowledge, software skills

Company Overview
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: This is a Temporary Position for One Year Are you interested in contributing to the health of Canadians? At Sun Life, we're looking for a well-organized, service-oriented professional with disability management and coaching expertise. If you're ready to make a meaningful impact and lead through change, we want you on our team. As a Disability Claims Consultant: You will be responsible for assessing disability claim appeals and oversight of our critical financial expenditures that impact profitability and liability of the claims that are managed within our operation.

What will you do?
Assess and manage disability claim appeals in accordance with organizational claims practices and service standards
Coach and mentor case managers on quality case management, continuous improvement, and gap closure
Demonstrate strong knowledge of group insurance, disabilities, and claims management strategies
Exhibit excellent communication, organizational, and people management skills




Apply risk management expertise to coaching on disability and financial implications
Identify process improvement opportunities to enhance service excellence and financial performance
Report on emerging trends and leverage learnings regionally and nationally
Partner with colleagues to support professional development and drive team excellence and business retention

What do you need to Succeed?
3-5 years Disability Claims experience
Exceptional case management skills with focus on positive outcomes
Strong analytical, organizational, and problem-solving abilities
Excellent written and verbal communication skills
Ability to work collaboratively and influence others effectively
Client-focused mindset with critical thinking and stellar customer service
Strong listening skills and empathy
Ability to deliver constructive feedback tactfully and productively
Resilience in high-pressure situations
Adaptability and strong decision-making skills
Demonstrated ability to lead through change
Solid knowledge of group insurance policy and strategic interventions
Solid software skills
Ability to transfer knowledge and promote skill implementation in others

Assets:
A bachelor's degree or equivalent business experience
Bilingualism is an asset

What Sets Us Apart?
Our commitment to service excellence and quality, innovation and talent development
Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life
Ability to work in a dynamic, collaborative setting where you are encouraged to share your ideas
Comprehensive advantages package including: Medical, dental,



life, and disability insurance
Retirement savings and Stock purchase plan
Paid vacation
Tuition assistance
Fitness facilities or subsidiaries in specific locations
A supportive and interactive team environment
Comprehensive training programs from the start of employment and ongoing coaching to set you up for success
At Sun Life Financial, we want to help people shine.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] . We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
58,000/58 000 - 93,000/93 000
Job Category:
Claims - Life & Disability
Posting End Date:
10/04/2026

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