Skills: CRM, D365 CE, Microsoft Certified, Dynamics 365 Customer Service Functional Consultant Associate
Job Summary
The Senior Technical Lead in CRM / D365 CE OOTB, Configuration, Cust will be responsible for overseeing and leading technical teams to deliver high-quality CRM / D365 CE solutions. The main objective is to ensure the successful implementation, customization, and configuration of CRM / D365 CE Out-of-the-Box functionalities to meet the specific needs of the organization.
Key Responsibilities
1. Lead and manage technical teams in the design, development, and implementation of CRM / D365 CE solutions.
2. Define and implement best practices for CRM / D365 CE out-of-the-box configurations and customizations.
3. Collaborate with stakeholders to gather requirements and provide technical expertise in CRM / D365 CE solution design.
4. Perform system analysis, troubleshooting, and debugging to ensure smooth operation of CRM / D365 CE systems.
5.
Provide guidance and mentorship to junior team members to enhance their technical skills and capabilities.
6. Stay updated on the latest CRM / D365 CE trends, updates, and features to propose innovative solutions.
Skill Requirements
1. Strong proficiency in CRM / D365 CE out-of-the-box functionalities, configurations, and customizations.
2. Extensive experience in leading technical teams and managing CRM / D365 CE implementation projects.
3. In-depth knowledge of CRM / D365 CE architecture, data models, and integration capabilities.
4. Excellent problem-solving skills and ability to analyze complex CRM / D365 CE issues.
5. Solid communication skills to effectively collaborate with cross-functional teams and stakeholders.
6. Ability to prioritize tasks, meet deadlines, and deliver high-quality CRM / D365 CE solutions.
Other Requirements
1. Microsoft Certified
2. Dynamics 365 Customer Service Functional Consultant Associate or similar certifications preferred.