Track Manager - Identity And Access Management, Service-Oriented Architecture

Experience: 5 to Not Available years

Location: Pune, India

Skills: SAP Identity & Access Management, SAP User Administration, SAP user management, roles, authorizations, Segregation of Duties, SoD, audit support, ITSM tools, ServiceNow, ITIL

Job Summary
The ITSOC IAM – SAP Account Management Specialist is responsible for secure, compliant, and efficient management of SAP user identities and access across Wacker’s global SAP landscape. The role ensures robust access governance, segregation of duties (SoD), audit readiness, and SLA‑driven execution, supporting both BAU operations and transformation initiatives.

Key Responsibilities
Manage end‑to‑end SAP user lifecycle (joiners, movers, leavers) across SAP systems (e.g., S/4HANA, ECC, BW, Solution Manager, SAP Cloud solutions as applicable).
Provision, modify, and revoke user access in line with Wacker security policies and approval workflows.
Perform role assignments, authorization updates, and access reviews ensuring compliance with defined standards.

Governance, Compliance & Audit Support
Enforce Segregation of Duties (SoD) and access control policies across SAP environments.
Support internal and external audits by providing access evidence, reports,



and remediation actions.
Ensure IAM activities are compliant with security, regulatory, and contractual requirements.

Incident, Request & SLA Management
Handle L2/L3 SAP IAM incidents and service requests within defined SLAs.
Support major incident situations related to access, authentication, or authorization issues.
Ensure accurate ticket documentation and traceability in the ITSM tool (ServiceNow).

Collaboration & Continuous Improvement
Work closely with SAP Basis, application teams, security governance, and business stakeholders.
Identify and drive process improvements, automation opportunities, and standardization within SAP IAM operations.
Contribute to IAM documentation, SOPs, and knowledge base updates.

Skill Requirements
5+ years of experience in SAP Identity & Access Management / SAP User Administration.
Strong hands‑on knowledge of SAP user management, roles, and authorizations.
Experience with SoD controls, audit support, and compliance‑driven environments.
Familiarity with ITSM tools (e.g., ServiceNow) and ITIL‑aligned processes.
Ability to operate in a global, multi‑stakeholder environment with strong attention to detail.

📌 Track Manager Identity And Access Management, Service Oriented A (Pune)
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