Analyst - English, Arabic, Microsoft Windows

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Arabic, English, Windows Operating Systems, Remote Desktop Support Tools, Ticketing Systems, Problem-Solving Skills, Customer-Centric Approach

Job Summary
Service Desk Executive – Chat Support
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Job Summary:
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions.
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Key Responsibilities:
• Provide first-level technical support via chat to end-users.
• Troubleshoot hardware, software, and network-related issues.
• Log and track service requests using the ticketing system.
• Escalate unresolved issues to appropriate support specialists.
Key Responsibilities
1. Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, And Chat In Arabic And English, Ensuring Compliance With The Agreed SLA For Ticket Volume And Resolution Time.
2. Adhere To Quality Standards, Including Voice And Accent Proficiency, Technical Monitoring, And Compliance With Regulatory Requirements And Company Policies.
3. Strive For Positive Customer Experience By Achieving First Call Resolution And Maintaining A Low Average Handling Time (AHT), Minimizing Rejected Resolutions And Case Reopenings.
4.



Maintain High Availability And Efficiency In Logging In To Support Systems To Ensure Prompt Assistance For Customers.
5. Update Work Logs Accurately And Follow The Shift And Escalation Processes To Route Complex Issues To Appropriate Support Specialists Or Escalate To 2Nd And 3Rd Level IT Support As Necessary.
6. Engage In Value-Adding Activities Such As Updating The Knowledge Base And Pursuing Self-Development Opportunities To Enhance Technical Skills And Service Delivery.
Skill Requirements
1. Proficiency In Arabic And English For Effective Communication With Customers And Team Members.
2. Basic Knowledge Of Windows Operating Systems And Troubleshooting Techniques.
3. Familiarity With Remote Desktop Support Tools And Ticketing Systems.
4. Robust Problem-Solving Skills And A Customer-Centric Approach.
5. Ability To Follow Processes And Standards In A Structured Environment.
Other Requirements
Service Desk Executive – Chat Support
________________________________________
Job Summary:
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions.
________________________________________
Key Responsibilities:
• Provide first-level technical support via chat to end-users.
• Troubleshoot hardware, software, and network-related issues.
• Log and track service requests using the ticketing system.
• Escalate unresolved issues to appropriate support specialists.

📌 Analyst English, Arabic, Microsoft Windows (Noida)
🏢 HCL Technologies
📍 Noida