Job Summary
Provides advanced event correlation and operational coordination for high‑impact incidents across multiple technology towers
Key Responsibilities
Correlate multiple alerts and events; validate incident severity and business impact; coordinate cross‑tower escalations; support incident bridge calls; ensure communication cadence and timeline tracking; identify recurring alert patterns and improvement opportunities.
Skill Requirements
Solid incident and event correlation skills; cross‑tower coordination experience; stakeholder communication capability; analytical mindset; healthcare or regulated‑industry operations experience preferred.
Other Requirements
Acts as the escalation layer within the command center, ensuring high‑impact incidents are validated, coordinated, and communicated effectively. Supports structured incident management and contributes to continuous improvement of monitoring effectiveness.