Technical Lead

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: Understanding of Database, Understanding of Servers, Understanding of connections, Understanding of System Freeze, Understanding of Crash, Understanding of Interlocks, Understanding of faults, Basic understanding of FDA codes

Job Summary
To be responsible for managing technology in projects and providing technical guidance / solutions for work completion. Please find below the skillset that we need for PME support.

Education
Electrical & Electronic Engineering, Computer Science Engineering, Bio-Medical Engineering, Mechanical Engineering graduates preferable however any engineering discipline shall be ok.

Key Responsibilities
1. To be responsible for providing technical guidance / solutions; define, advocate, and implement best practices and coding standards for the team.
2. To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
3. To ensure process compliance in the assigned module and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

Skill Requirements
null

Other Requirements




null

Responsibilities
1. Excellent written and oral communication skills.
2. Understand functionality of the instrument from customer perspective.
3. Can quickly grasp the architecture set-up and associated logs.
4. Read, interpret and analyze logs.
5. Co-ordinate with Field Service Engineers / Field case owners for details required for complaints investigation.
6. Understand the customer complaint, request respective case owners for logs / related data which are required for investigation.
7. Prepare Investigation reports.
8. Basic understanding of FDA codes.
9. Customer complaint segregation based on the issues and address them properly.
10. Complaint handling status reporting.
11. Understanding of Database, Servers, connections, System Freeze, Crash, Interlocks, faults.
12. Finalizing issues from the logs and inputs provided.
13. Ability to search similar complaints in the customer-provided database.
14. Previous experience in Complaints Investigation on Medical products preferably electromechanical shall be helpful.
15. Shall be versatile to take up additional responsibility as situation demands.
16. Should take accountability and responsibility of the tasks assigned.
17. Shall work closely with Engineering (software) to address any discrepancies.
18. Previous working experience in Imaging devices shall be helpful.

📌 Technical Lead (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru