Analyst - Customer Care

Experience: Not Available to Not Available years

Location: India

Skills: fiber-optic transport technologies, DWDM, OTN, SDH, SONET, MPLS-TP, ROUTING SWITCHING, IP/MPLS, Carrier Ethernet, VPNs, QoS, fiber path design, link budget analysis, optical power calculations, network management systems, NMS, EMS, OSS tools, problem-solving, analytical skills

Job Summary
Transport Backbone Network is responsible for designing, optimizing, and provisioning high-capacity transport networks for telecom enterprises. This role focuses on fiber-optic transmission, DWDM/OTN, MPLS, and Ethernet-based backbone networks, ensuring high availability, scalability, and resilience. The designer collaborates with network architects & operations to plan and implement end-to-end transport solutions.

Key Responsibilities
• Design and plan transport backbone networks using DWDM, OTN, SDH/SONET, and IP/MPLS technologies.
• Develop circuit layouts, network schematics, and path protection strategies to ensure network redundancy and fault tolerance.
• Design long-haul, metro,



and access transport networks supporting enterprise and carrier-grade services.
• Work with fiber-optic network planning tools to optimize link budgets, latency, and capacity planning.
• Engineer and provision fiber-optic circuits, leased lines, and backbone links based on capacity requirements.
• Implement Ethernet, MPLS, and optical transport services to support enterprise and wholesale customers.

Skill Requirements
• Expertise in fiber-optic transport technologies (DWDM, OTN, SDH/SONET, MPLS-TP, ROUTING SWITCHING).
• Strong understanding of IP/MPLS, Carrier Ethernet, VPNs, and QoS.
• Experience with fiber path design, link budget analysis, and optical power calculations.
• Hands-on knowledge of network management systems (NMS), EMS, and OSS tools.
• Robust problem-solving and analytical skills in circuit and network design.

Other Requirements
1. Certification In Customer Service Or Related Fields Is Optional But Valuable.
2. Relevant Training In Voice Communication Systems Is Recommended.

📌 Analyst Customer Care (Mumbai)
🏢 HCL Technologies
📍 Mumbai