Job Summary
1. Provide L2/L3 application support for the Cerner EHR system used by nursing and clinical staff.
2. Manage and provide access in Clairvia end users and support staffing-related workflows.
3. Resolve issues related to iView, PowerForms, Patient List, PowerChart, Tracking Shell, and staff assignments.
4. Support emergency department workflows including FirstNet, department templates, ED LaunchPoint, ED Result Call Back, and patient education modules.
5. Assist users with configuration and troubleshooting of Acute Care Worklist and other nursing documentation tools.
6. Collaborate with clinical teams to ensure smooth system functionality, accurate documentation, and workflow efficiency.
2-4+ years working with Cerner solutions, preferably in Cerner Nursing and Cerner AMS and familiar with incident management and change management processes using ServiceNow.
Shift - India Night Shift - Need to support Client Business Hours US - 8 AM - 5 PM PST.
Key Responsibilities
1. To maintain existing features, troubleshoot bugs, resolve ad-hoc requests and provide support for enhancement (major and minor) /recent developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements.
4. To provide technical guidance to junior developers.
5. To interact with the customer and internal teams to gather requirements for development purposes.
Skill Requirements
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Other Requirements
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