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Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities:

Strong experience in delivering Identity and Access management support engagementsUnderstanding of the compliance framework from the Identity Management perspectiveExperience managing project KPIs, SLAs and report on Managed Services performance KPIsIdentify the improvement opportunities to solve customer pain points and track them to closureStrong record of driving projects to improve operations and support-related processes and the right technical support experienceMust be able to thrive in a fast-paced, high-energy environmentWork with the customer and team to prioritize tickets and manage the overall capacity of the teamManged Services experience handling multiple projects in shared resource modelAssist in log monitoring, alert and dashboard maintenance, and training of support staffPreferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction supportProven leadership skills demonstrating solid judgment, problem-solving, and decision-making abilitiesSetup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholdersPrior experience in IAM solution design, development,



and implementation experience preferably Sail Point Identity productEffort estimation experience for Identity and Access management support engagementsAct as a trusted advisor to the team, creating a positive and supportive work environmentReview of security internal control procedures.Experience managing senior-level client relationshipsExperience presenting to clients or other decision makers to present and sell ideas to various audiencesPre-sales, proposal and RFP experience is added advantageWell-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)Coordination, review, and implementation of other requests such as:Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)High degree of empathy, assertiveness, and persuasiveness and potential to lead small teamsManage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews

Qualifications

Bachelor's Degree requiredUnderstanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processesGood understanding of Access Governance, Data Quality, and its various aspectsExcellent communication skills, analytical ability, strong judgment, management skillsRequirements definition, system design, and software development

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